Refund policy


Return Policy for Sterling Aviations

At Sterling Aviations, we are committed to providing high-quality products to our customers. While our policy is generally not to accept returns, we understand that there may be exceptional circumstances. Below are the details of our return policy.Return Eligibility:

  • Limited Returns: As a general rule, we do not accept returns or exchanges. However, exceptions are made in cases where the product is defective or damaged upon arrival.

Process for Exceptional Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aviationsterlings@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aviationsterlings@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aviationsterlings@gmail.com.

  • Damaged or Defective Items: If you receive a product that is defective or damaged, please contact us immediately. We will evaluate the situation and determine the best course of action, which may include a replacement or a special return arrangement.

Condition of Product:

  • Assessment Required: For any return to be considered, the item must be in the same condition that you received it. It must also be in the original packaging.

Return Shipping:

  • Case-by-Case Basis: If a return is authorized due to a defective or damaged product, we will provide instructions on how to proceed with the return shipping.

Refunds:

  • Refund Policy: If a return is approved, we will process the refund to your original method of payment within a certain number of days.

Non-Returnable Items:

  • Exceptions: Please note that certain types of items cannot be returned, such as custom-made orders or clearance items (if applicable).

Contact Information for Returns:

  • Need Help? For any concerns or questions about our return policy, please Call us at +19708073313

Thank you for shopping at Sterling Aviations. Your satisfaction is our top priority, and we are here to ensure that your experience with us is positive, even in the rare event that something goes wrong.